Meet the Team: Ralf

“I am Ralf, I am 47 years old and have been part of the PC Gärtner GmbH team since the beginning of 2017.
Before joining PC Gärtner, I worked for many years in an office equipment company in customer service. In addition, I worked as a robot programmer in the automotive industry for two years.
The first contacts with PCG were during my free time in a regional organic boxes business, as a part-time driver. Since then I have been responsible for IT and telecommunications in this business.

My work for PC Garden focuses mainly on:

  • Hardware and IT Infrastructure consulting
  • Support for the connection of devices for the PCG module Shop on the farm, the packing module and the PLU scale
  • Collaboration with the telephone assistance service

I live with my family in Glauchau (Saxony). In my spare time I like to go on excursions with my two children (14 and 16 years old) and my wife. We do hiking, climbing and cycling. In the family there are also about 30 rabbits, 7 chickens, 15 goldfish and 2 gerbils”

Last version of the delivery app

We are pleased to announce version 1.5.1 of the delivery application to end the paperwork in the delivery van.

For example, if an additional box has to be added to an order at the last minute, it will appear directly marked in the application.

Fahrerklemmbrett

The delivery app creates a note about a specific customer, it will appear on the top, highlighted in blue, so we hope that no item remains undelivered!

We continue to develop this tool, hoping that it will be a useful aid for the delivery man in his daily work. Therefore, we would be grateful if you could send us your suggestions for further improvement. The concept was designed together with Höhenberger Biokiste and we are especially grateful to the delivery men Ben and Tom for their involvement in the development.

This post was written by Leon Kleffmann and Sebastian Egli from bridgesoft.de as guests.

Customer Advisory Board

By the time of the PCG user meeting in 2017, we decided to establish a customer advisory board. This should improve the transparency of our decisions regarding development steps, establishing priorities and of course we also look forward to a better understanding of the challenges our users face every day.

We have currently nine users who represent a good spectrum of our customers, although not optimally (company size, PCG modules used or shops).  Interested? Further members are welcome!

This group has been meeting for about a year now, usually once a month in a telephone conference. Even users who are not on the advisory board can get in touch with them. Although the PCG team organises the advisory board meetings, this is a customer committee which can of course also organise itself to implement its wishes.

In addition to the topics that are obvious, such as the program functionalities, there are also many internal topics, from quality questions to prioritisation or personnel matters.

Current topics are the presentation of the support structure in the PCG team, the revision of the packing station and problems and implementation with the GDPR (General Data Protection Regulation).

You can find further information of the Advisory Board in the Documentation System (in German).

Meet the Team: Wolfgang

Hello, I’m Wolfgang, many of you already know me from the meetings in Germany as a PCG user in the company Reichenauer Gemüsekiste, which is jointly managed by the Wurz and Huber families. We have been working with organic boxes subscriptions for 10 years and since 2010 using PC Garden.

Since 2017 I also assist the PCG support team with telephone assistance and remote maintenance.

Blick aus dem Büro

 

Together with my family (my wife and our three children), I live and work where others go on holiday: on the island of Reichenau, on Lake Constance. In my spare time I like running, cycling, going to the music club, water sports – and as the mountains are not far away, skiing too.

 

Emailing monthly invoices

For quite a long time now, automatically generated delivery notes can be sent to customers in PCG via PDF e-mail instead of being printed out and placed in the crate – and even, if the customer so desires, both can be done at the same time. This has proved so successful from both a business and ecological point of view that many companies have requested the same option for customers (usually companies) who require an invoice in addition to the delivery note. For the invoices generated automatically in the packing center or billing module together with the delivery notes, we have already implemented this for about one and a half years, whereby the invoice can also be sent to an email address that can be entered separately in the customer master module if required.

Now we have taken the next step and have also integrated the possibility of collected email dispatch for the invoices generated in the (large or small) customer master module – typically for the monthly payers. For many companies, this should make a whole number of monthly scheduled tasks for manually emailing monthly invoices superfluous. Continue reading “Emailing monthly invoices”

In conversion to organic

After some poor harvests, many producers have been encouraged to produce organically, which has increased the offer of food in conversion to organic.

The inspection authorities check whether they are properly marked in accordance with the regulations for organic products. We noticed that the delivery note was marked with abbreviations that were imported directly into the Bnn. Since January 2017, Bnn has been marking them in the Association’s column, some wholesalers have been using them but others did not. Bnn’s wholesalers (all except Weiling, Denree, Naturkost Elkershausen and Appenweiher Frische who continue to write it down in abbreviated form) would have to apply this regulation in 2018.

At PCG we have adapted the Article manager to automatically mark the goods as “in conversion” in both cases.

Meet the Team: Katrin

Today it is Katrin’s turn in our round of introductions:

“A warm hello to you! I would like to start my presentation with the three most important places for me so far. These are Berlin (where I grew up), Freising (where I lived for over 20 years and founded my family) and Dresden, Saxony. Here I (or better: we) live again, following the five very nice years during my studies in this city.

As an engineer and adult educator, I have worked a lot at universities and still do so to a very limited extent. But professionally I am more than ever in the PCG team. With Bob, my husband, known to everyone as the heart and soul of Ökobox-Online, I am working on what has priority: testing software, contacting you customers, moderating user meetings, writing texts for the documentation platform or blog, recording videos for marketing purposes or as tutorials and discussing future features.

I find it fascinating how we in the team “only” connected with telephone, email, Trello and Skype work together on projects for you, the user of PC Gärtner and the Ökobox online shop most of the time. We can say that there is always someone from the PCG team nearby. No matter where.
Greetings from Saxony!”

 

PCG Team at the regional fairs

At this year’s BioOst in Berlin we were again represented with a trade fair booth.  Sunday, 22nd of April, was an opportunity for a regional exchange. Some customers visited us at our booth. In addition, there were some discussions with interested parties.

The next opportunity is BioNord in Hanover. Please note Sunday, 9th of September, Deutsche Messe Hannover, Hall 4.
As always, there are news about the PC Gardener, the modules, the Driver App and the online shop.

 

Spring User Meeting 2018

Many new and young PCG users accepted our invitation to the User Meeting 2018 in Schmerlenbach near Aschaffenburg, Germany. 60 people from 32 companies came together – many familiar faces and of course many from the PCG team.

Katrin has again moderated and conducted us through the wealth of topics:

We started with the presentation of various service packages that we see as useful for PCG users – from a consultation regarding the use of enterprise resource planning (Charly), to the new backup or assistance in implementing a uniform email communication (Bob).  After a breakup with the presentation of the chat system, Hanno introduced our new documentation system. In terms of content, of course, it was all about the new shop – what can you do with it, what is there to set? We demonstrated this during a “foray” through the building blocks of the new system. Designed as an open system, some special offers will be added in 2018 for the implementation of the online shops. Leon, known to many as the face behind the driver app, presented an idea – exciting! The users of the new shop spontaneously called their own small meeting – and developed good ideas.

As always, Erhard and Markus presented news from the PCG. Ralph showed – right with all the hardware! – how to connect a telephone system to the PCG.

The evenins went on in the bar (a new room in the monastery building!), there is always too much to discuss within the community.

So we stick to the concept: a user meeting in autumn on a Friday and Saturday in the middle of Germany (Kassel) and a user meeting in January/February from Wednesday to Friday in Schmerlenbach near Aschaffenburg. Register again, always 4… 6 weeks before the appointment, with Sandra!

Meet the Team: Andrea

This time it’s Andrea in our round of introductions:

“My name is Andrea Rohmann and I am part of the PCG support team.
I have been using the PCG software as a user for two years.
Since the beginning of 2016, I’m happy to be able to help with support questions by mail and phone, and I’m very happy to be working in a team where everyone is there for everyone.
I try to reproduce error messages, test them for their regularity and document them for development / correction. When not doing this, I create help texts and help films or cut and edit the seminar films.

I live and work in the beautiful Allgäu in the small (not Gaulish) village of Warmisried near Mindelheim/Bad Wörishofen. I was born in the Ruhr area.
When I’m not dealing with the PCG, I’m on my bike (to survive the ascents -> a pedelec), hike or rush with straw hat with the convertible through the Allgäu to discover beautiful places.
In indoor weather I like to forge jewelry, paint, listen to good music of all styles, watch movies that have something to tell and practice playing the didgeridoo. It’s good for free sinuses!”