“I was a paleontologist originally but I mutated through my passion for cooking, photography, design, writing and ecological gardening. First the Boßhammersch Hof was my new home, where I was able to participate in the implementation of the then new online shop and later in the design of the current website. In addition, I developed cooking boxes, took fruit and vegetables in front of the lens and took a look at the area of social media.
Since November 2018, I have been working for 360ff UG, where I share my accumulated know-how in the areas of social media content, online shop design, marketing and recipe boxes.
The genuine values of the organic business and above all really valuable organic products are a matter close to my heart. Therefore, I am looking forward to work with our team to develop the “Best” of the organic industry with our respective interests and focuses”.
On 15 March when we became aware of the problem, we were supposed to be able to handle 3 or 4 times the peak load, so we took a reasonably relaxed view of Sunday.
But this was a mistake. Requests to your stores exploded up to 20 times!
That weekend we were able to successfully process many transactions.
Fortunately, the “internet” has slowed down access to our servers a bit due to a general overload.
However, more traffic doesn’t necessarily mean more transactions (i.e. actions that you and we benefit from). On average, doubling the number of transactions increases system load by about 3.5 times.
As machinists in the engine room, we rebooted servers 24h/24, renewed and reinforced them, and we were surprised by the bottlenecks that were constantly appearing (line too small, exhausted RAM memory, full hard disks, too many connections to this or that service, mail server blockages due to heavy traffic, exhausted budget at this or that service provider…), interesting errors that only occur under heavy load.
In the following days, we wanted to make the whole system “flexible”, i.e. to be able to switch on sufficient safe resources (computing power, memory, network capacity) as required. Unfortunately, this cannot be achieved simply by “more computers”, incoming requests must be coordinated, sessions must be managed and shared caches (intermediate storage) must be efficient and fast. Your management systems (PCG) must also have fast access to data.
This purpose has now been achieved. Although we (and our colleagues in the data processing centre) were able to monitor the load just after the weekend, we made a few mistakes here and there due to the large number of connections, resulting in sporadic order cancellations, PCG bugs or missing images. Thank you for your patience! Currently, the system has been running very stably for a few weeks now, regardless of the total load. We have seen almost 2000 transactions per hour with very fast shops.
We are now in the process of organizing the new ideas that have emerged during this intensive period – not only ideas from the machine room, but especially requests from your users for better management of new customers and tours. The first functionalities, such as tour-specific waiting lists, are in progress and were put online after Easter.
I am pleased to introduce myself as a new member of the PC Garden team. My name is Florian, I am 28 years old and I work as a programmer in close collaboration with Erhard and Simon.
I had my first experiences with computers very early on and I am still fascinated by technology. My first programming experience was at school, and I earned my first salary as a programmer at Krones AG in Freising as a VBA developer.
I’ve known PCG and the Schönegge family for many years, and the development of this project in Meilendorf is remarkable to me. Cordial greetings from Bavaria!
Already twenty companies use the Neos system with an integrated template of Shop2016 as their website. They appreciate above all the quick usability, the CMS components adapted to a delivery company, and the simple and easy autonomous maintenance of the contents.
Now it is possible to add and activate parallel website instances very quickly and easily, which are customized to the individual needs of a prospective customer/customer group. This could be used for:
Corporate clients, schools, kindergardens
Farm shop, farm areas
Offers of cooking seminars
and in general, for everything that goes beyond the offer of a delivery company.
The Boßhammersch Hof, for example, has been offering an alternative website for office boxes since January. On www.bosshammersch-buero.de corporate customers will find an adapted menu, just the contents relevant for companies. Customers can thus concentrate on the articles and information they need and feel that their individual needs are taken care of, for example with a fixed, personal contact person in customer service.
The new instance can be implemented quickly, as it is created parallel to the existing website and maintained easily in the same Neos. The already existing media pool can be used. Contents can be copied and pasted within the websites. The possibility to change the logo, the menu and the page layout offers room for customization of the website. At the same time, by adopting the main design concept and already known functions of the content elements, the customer is provided with a familiar reference to the main site.
A PCG article can be set up as a voucher. With this function, the article remains hidden in the shop and will not be searchable, but it will be displayed if it is, for example, in an order.
Or, in the case of the coupon: it becomes visible as soon as the customer enters its code (secret or not so secret). If coupons are available in the article data, the shop will display a corresponding field in the shopping cart.
A voucher will have a value, which is registered in the Merchandise Management module of the PCG, and also other useful properties of the articles, for example a description or a specific order deadline.
Examples of vouchers :
Welcome offer: 5€ discount on your first order!
For companies: a weekly voucher to reward your best team
Thank you voucher: 10€ for being our customer for one year!
Marketing offer: 5 € discount when you come to pick up your box from us!
Delayed voucher: Use this 5 € voucher if you order up to 12 hours!
Or: This voucher will be cancelled if it is not used before Friday.
A voucher can only be used once per customer.
To advertise certain items, you can combine them with vouchers:
Encouraging subscriptions : Special summer pack: 5 € voucher for each Veg/Fruit box ordered in August!
Cross promotion : your code for a smoothie pack : fitness - < here the name of the fitness center>
One feature of the Customer Manager module should be highlighted: the possibility to import the CSV file from an accounting software into PCG.
To do so, a dialog is started in the Customer Manager module under “Import Transfers”, which defines the structure of the file in terms of headers, separators and masks. The CSV file can then be checked, linked semi-automatically and assigned to the corresponding customer and invoice numbers. Several filters such as “already paid” can also be applied, allowing a quick overview to be obtained.
The steps can be found in the text “Import bank transfers” in the internal Wiki („Überweisungen importieren“ in German).
Search results have been displayed sorting the product categories and results score. What is new is the possibility to present the results also according to article number or article sorting.
Also we are working on the functionality of the shop with helpful links, e.g. to the Delivery Pauses window.
The search algorithm has been modified to better find compound terms and product names with hyphens.
If a filter is set, e.g. according to the origin of the article, the search also considers this.
Locked orders, shop consultation
It was long-planned to improve the presentation of locked orders (e.g. for school fruit) and to allow consultation access in the online shop.
It is also possible to define other settings, such as restricting changes in the subscriptions. This can be set globally for the shop – but this function is rather intended for individual customers (in the PCG customer settings).
Once again we would like to point out a feature that is often missed. For reasons that apply to all companies:
Since 2018, the GDPR has required us to document processes and tasks to make data protection aspects checkable.
This also has the advantage that these processes and tasks for the training of new employees do not have to be documented first, but are already stored in the system, making it easier to preserve fundamental know-how.
The employees are informed automatically and regularly on the PC that a task is pending.
For example, the individual steps in sending serial mails.
The employee’s interaction with the “computer” also becomes easier if, for example, rare process steps that cannot be carried out automatically end up as appointments or todos in the list.
The tasks module can be found under Utilities in the PC Garden start menu.
The Farm shop module also provides the Shopping list App, which is especially designed for farm staff.
Paper notes that would otherwise hang around in the shop near the cash desk and would have to be typed in separately are now obsolete. Members of the farm and employees are normally listed in the customer database and marked with a check mark “Farm shop customer”. In addition, a PIN is required under the employee master data.
In the app, you can then search for specific articles or for the articles you have purchased previously. Of course, the barcode scanner can also be used, so nothing important for dinner is forgotten.
If there is no connection, it is still possible to continue shopping temporarily offline, when the connection is re-established purchases will be saved.