Meet the Team: Erhard

It’s Erhard’s turn:

The origins of PC Garden as you know it today have been set as early as 1990 and the actual and large project began with the cultivation planning within organic agriculture. In addition to my work in IT and software development and the management of the employees of PCG, I am a horticulturist who works with heart and soul.

My family and I are based in the Hallertau where enjoy the offspring and the fresh wind that seven grandchildren bring with them. This also makes us aware of how important local political commitment is so that the region continues to be worth living in. For example, I am actively involved in the local energy revolution. Furthermore, we do not only offer vegetables in the farm shop and by delivery service, but also workplaces to support people with disabilities as well as a kindergarten.

I’m celebrating a special birthday soon. This is a great opportunity to take a retrospective view, happy with what has grown both professionally and privately. I am aware of challenges and they occupy me. Looking ahead, I’d like to express the wish and the intention to keep on working with fun and energy for the region and the further development of our common project. Yes, and great-grandchildren would also be nice 🙂

Tools for employees

Mainly for regular appointments in the office and planning everyday life of your company, you can activate reminders, notes and tasks in the PC Garden. All functions can be found in the basic modules under “Tools”.

Under “Tasks” there are time-controlled messages to the dear colleague who works with a very specific module and should be reminded of an important point. Or maybe a task that requires a protocol, e.g. the protocol for the cold store.
“Appointments” and “Notes” can be differentiated between general and private appointments.

So everything will be well organized, even if someone is on vacation or sick, or if several employees work together on a task. The advantage of this electronic reminder is also that no wind can blow it away from the desk.

Tour optimization with PCG

The navigation module of PC Gärtner is designed to place the customers who will be supplied on a day in a meaningful order. In addition, it is a necessary requirement to use the Driver App.

The sequence can differ from the correct sorting for all active addresses of a tour. This is due to the elimination of customers not supplied this time, so a different sequence can be shorter or faster on this day.
Therefore an optimal sequence for the existing orders can be determined in the navigation module. Experience has shown that this avoids unnecessarily driven kilometres and/or a significant time saving.

The module must be used after the order deadline and before packing begins (or after printing evaluations sorted according to sequence).
The orders to be packed are sorted in the correct sequence for the delivery run and thus appear sorted both in the packing station module and in all corresponding evaluations.

Tip: When loading directly into the delivery vehicle, the packing sequence at the packing centre should be set to “Pack backwards”.

More information can be found in the documentation platform (after login; in German only).

Direct invoices and delivery notes mails in the new shop

In the new shop system, PDF invoices and delivery notes have been available for customers, and if they are requested in the personal settings, an email with an attached file is sent shortly afterwards. Improving communication with the customers, paper can be completely discarded.

New online shop with standard template

The standard template for the online shops of model Shop2016 is now available. Similar to the previous Amperhof model, it is easy to integrate into websites, but now uses modern technologies and is responsive, adaptative to different screen sizes. In addition, customers benefit from a multitude of new functions.

Although the configuration of the components in the web pages – unlike an individually built shop – cannot be changed, the style (colours etc.) can be customized by web designers. For ambitious users there is also a style editor, so it’s possible to make your first attempts at the design.

The conversion from the previously used standard template is already possible in a few hours.  The new possibilities of the article display and the menu control need some training,

(By now, only in German) Information about different shop models is available and about the standard template Shop2016. We have prepared instructions (after login) for users and web designers and are happy to support you with the change.

Responsive

Phishermen’s Friend: AI

The publication of the private data of celebrities should be a good reminder to us of the intentions we all had at the turn of the year. But not that motivated me to write this article, but some phishing mails I probably got from you. Also you are prominent!

Me, prominent? Nobody wants anything from me.

I’m afraid that’s thought too briefly. In almost everything that goes through your mailboxes or Facebook messages, there is also information about others – and if it is only the email address. Many of you readers also look after customers – the protection of this data is not only a matter of decency, but is also vital for business.

Well, then the bad guy just learns the email addresses of the others. What can he do with it?

Well, he can write her up! The email contained names, was it about orders, was an invoice included? All wonderful points of contact for phishing.

Phishing?

Damit ist -sehr verkürzt- das Ausnehmen von Dummen gemeint.

Uh, me? What does he want when he has phished me off?

Always money in the end. And the phisher needs access to the computer or mobile phone. This of course means access via the network (you don’t need a screen).

Sure, to get to my banking app!

That would be an idea – but it’s rather elaborate and leaves too many traces. It is easier to encrypt the hard disk to extort ransom. But it doesn’t have to be this immediate super disaster – it is obvious to spy out the computer for more email addresses and thus new potential victims. You can install a program that writes passwords of keyboard entries. Hijacked computers can also be rented – for money.

Who rents something like this?

If you want to send a lot of new phishing emails (say a few 10000), and want to do so in a way that the traces are not traceable, you need a lot of computers. It’s better not to attack large institutions with your own computer. Or to get bitcoins calculated…Is your computer sometimes so strangely busy when you’re not doing anything?

Hm, I don’t know. What do I have to do in order not to belong to the stupid ones?

Rule 1: Keep all your software up to date! On all computers or mobile phones! Even computers that are supposedly never connected to the Internet, if there is a network cable or a USB port. If the software doesn’t do this update control itself (like modern browsers or MS-Office) – check it daily.

Rule 2: Never click on email attachments unless you know exactly what will happen. It’s best to only open attachments like pictures or PDF’s.

But I’m already doing that!

Very good. Now rule 3: Don’t trust emails from friends per se! Are there any new attachments? Is there a strange link in it? Ask possibly back. And take the questions of your computer seriously (“Should scripts be executed in this Word document?”)!

Isn’t that an exaggeration?

Maybe, but it can save a lot of trouble. In addition, we will see much more really good fake mails in the future.

So fake emails? Who writes them all?

A computer program, probably even on an already hijacked computer. And it will use the latest trick of the programmers: Artificial intelligence.

Boah!

Well, that sounds a little dramatic. Mostly we mean “machine learning” and that is again just well done statistics and mathematics. To do phishing mails is, so to speak, what you can do especially well with AI: You design 10 variants with the help of the additional information and send them to 10000 victims. The variants that work particularly well are then (automatically) further developed (this is the learning effect)…

..and at some point the result is so perfect that they have me.

That’s it. But if your mail program is well maintained and up to date, it will certainly warn you – the good side hopefully knows the tricks too.

Well, then, three rules, that sounds manageable. Now I am sure.

Rule 4: Stay vigilant and disciplined, be honest about your own mistakes. Computers are better reinstalled when something dubious has happened. This works best with a backup, mainly of the data. On a medium that is not always connected.

Oops, you got me 🙁

Rule 5: Don’t get paranoid, we have to continue doing business, and our customers want to use their computers as well. That’s why it helps to invest 15 minutes every month to find out what’s new in data protection and computer security. And make sure that employees have not forgotten these rules again. And to think about the case of the cases…but that requires the GDPR anyway.

There are not only these 5 rules, of course, but they are some of the most important. Sorry if this all comes across as a bit masterly. But we are all require the Internet to work – and its really not so complicated. – Bob

Meet the team: Rakel

Hi, my name is Rakel, I’m 39 years old and I’ve been part of the PCG team for the last year. After graduating in Tourism I spent more than a decade travelling and working across Europe (Barcelona, Italy, France, Scotland, Finland). When I returned to Spain I met an association of organic farmers. In 2016 we set up a cooperative with online sale of organic boxes in which I managed the invoicing, the warehouse, I organized packing and delivery and I took care of the customer service, using PCG and Ökobox online for a year and a half.

After translating the software into French, I give telephone assistance to French and Hispanic companies that use it.

I live with my children, my cat and my terrapin in Granada, a beautiful city in the south of Spain. In my leisure time I like running, hiking, play with my kids and recently I started skateboarding!

PCG Webinars

Are new employees in the company starting to become familiar with the program? Or perhaps experienced users want to take more advantage of certain modules?

Here are the recordings of our recent webinars (in German). At www.pcgaertner.de you will find a list under “Webinars Aufzeichnungen” and the easiest way to purchase paying videos.

The webinars are arranged by topic:

  • Basic level of EcoBasket 1 to 5
  • Advanced level of EcoBasket 1 to 5
  • Accounting and order management 1 and 2
  • Article Manager 1 to 5

Access rights for PCG employees

There are different access rights for program users, which determine which module can be opened by which employee.

This functionality has been extended by the GDPR (General Data Protection Regulation) and at the request of the users. In addition to the previous roles and rights of use, two more have been added that allow/deny certain editing options at certain parts of the program.

The new functions were initially applied in:

  • the editing of sales locations in the Article Manager
  • the delivery routes in the Organic Box Master Module
  • the modification of the Evaluations of the Organic Box Module and
  • in the proposal types in the Purchasing Goods Module.

In both the wiki and the forum (both in German at this time) there are tables with access rights according to the role and the authorized permissions.

Uninterruptible Power Supply (UPS)

We would like to encourage our users to take more responsibility in their activities if they use local servers.

We noticed that several companies had data errors after a power outage because the server did not have an uninterruptible power supply (the so-called “UPS”).

If the company has at least one UPS for the server, the problem is significantly less and the integrity of the database is normally maintained. The premise is always the use of an ADS server.

It must also be decided if the other workstations need a UPS, although the most important one is the server.

We also wanted to specify that this task, which can last several hours, is not covered by the Service Contract.