Alternative shop now also with Neos

Already twenty companies use the Neos system with an integrated template of Shop2016 as their website. They appreciate above all the quick usability, the CMS components adapted to a delivery company, and the simple and easy autonomous maintenance of the contents.

Now it is possible to add and activate parallel website instances very quickly and easily, which are customized to the individual needs of a prospective customer/customer group. This could be used for:

  • Corporate clients, schools, kindergardens
  • Farm shop, farm areas
  • Offers of cooking seminars
  • Recipe boxes
  • Holiday flats

and in general, for everything that goes beyond the offer of a delivery company.

The Boßhammersch Hof, for example, has been offering an alternative website for office boxes since January. On www.bosshammersch-buero.de corporate customers will find an adapted menu, just the contents relevant for companies. Customers can thus concentrate on the articles and information they need and feel that their individual needs are taken care of, for example with a fixed, personal contact person in customer service.

The new instance can be implemented quickly, as it is created parallel to the existing website and maintained easily in the same Neos. The already existing media pool can be used. Contents can be copied and pasted within the websites. The possibility to change the logo, the menu and the page layout offers room for customization of the website.
At the same time, by adopting the main design concept and already known functions of the content elements, the customer is provided with a familiar reference to the main site.

Vouchers

A PCG article can be set up as a voucher. With this function, the article remains hidden in the shop and will not be searchable, but it will be displayed if it is, for example, in an order.

Or, in the case of the coupon: it becomes visible as soon as the customer enters its code (secret or not so secret). If coupons are available in the article data, the shop will display a corresponding field in the shopping cart.

A voucher will have a value, which is registered in the Merchandise Management module of the PCG, and also other useful properties of the articles, for example a description or a specific order deadline.

Examples of vouchers :

Welcome offer: 5€ discount on your first order!

For companies: a weekly voucher to reward your best team

Thank you voucher: 10€ for being our customer for one year!

Marketing offer: 5 € discount when you come to pick up your box from us!

Delayed voucher: Use this 5 € voucher if you order up to 12 hours! 
Or: This voucher will be cancelled if it is not used before Friday.

A voucher can only be used once per customer.

To advertise certain items, you can combine them with vouchers:

Encouraging subscriptions : Special summer pack: 5 € voucher for each Veg/Fruit box ordered in August!

Cross promotion : your code for a smoothie pack : fitness - < here the name of the fitness center>

News about the online shop

These are the most relevant new features:

Search

Search results have been displayed sorting the product categories and results score. What is new is the possibility to present the results also according to article number or article sorting.

Also we are working on the functionality of the shop with helpful links, e.g. to the Delivery Pauses window.

The search algorithm has been modified to better find compound terms and product names with hyphens.

If a filter is set, e.g. according to the origin of the article, the search also considers this.

Locked orders, shop consultation

It was long-planned to improve the presentation of locked orders (e.g. for school fruit) and to allow consultation access in the online shop.

It is also possible to define other settings, such as restricting changes in the subscriptions. This can be set globally for the shop – but this function is rather intended for individual customers (in the PCG customer settings).

(These are new features for the Shop2016 model)

Cookies again!

After a verdict of the European Court of Justice, fear related to cookies is once again present on the web, but particularly in our environment one should keep calm.

Do you show advertisements of other companies? Do you use cookies to do something unexpected with your data? If not, there is no reason to ask the visitor visitor’s permission and annoy them with a banner when shopping.

Most of them need some cookies to run the website, for example an identifier so that the shopping cart can be assigned to a visitor. These cookies do not have to be specified, even according to the GDPR it can be assumed that a visitor knows or accepts them.

Also the use of cookies to optimize the website should be possible (as well as logfiles) without any notification, but of course the data must always be in your hand and take good care that unauthorized persons have no access to it.

When visiting the website of an organic farm, if I have to accept cookies I assume that my data is being transferred from the farm – this would not leave a good impression on an informed visitor. And for the less informed ones, this fact can be highlighted again in the privacy policy.

But if data should flow out of your site – due to a wrong tools’ configuration, failure to execute GDPR-AV contracts or “conscious ignorance” – e.g. via an analytics tool – then you have to keep the nice notification.

By the way, the medial concentration on cookies is quite misleading – good ad trackers meanwhile get along very well without cookies to recognize a visitor. Unfortunately, the public focus on the term “cookie” hides the real problem and allows delinquents to continue to operate almost undisturbed.

PS: As usual it is not legal advice, but a strong opinion 😉

What’s new in the Model 2016 shop?

Calendar dates

This new presentation is available for the different options of the Shop 2016: either individually designed, in the Neos CMS or in the standard template.
In the calendar customers can select the date of their current order, in addition, the different orders for the same day are shown, if any, as well as the next available delivery dates.
The delivery breaks registered appear with the days crossed out.

Article comments

Now also available in the shopping cart a space where the customer can write comments on a particular item.

This option can be activated in the shop settings.

Cancellations and priorities

Customers may also be able to cancel items from their subscriptions and manage their preferences themselves. First the PCG information was displayed, then editing of cancellations and preferences was added.

New features for the content components

These components were freely arranged in the design and could display any text stored in the system. The new feature is that traditional “placeholders” can also be referenced in these blocks. Even more %variable% texts are now supported, so it’s possible to customize them for the registered customer or for the daily offer.

A new menu module allows the system to be used as a simple CMS.
Small changes are constantly being added – all those who use Shop 2016 as standard or individually can check the Trello board (in German).

PSD2 (Payment Service Directive 2) and Paypal Update

In autumn, something new .. by the online world. PSD2 is supposed to make the world safer, but also makes it more complicated. And if the banks have misunderstood it, it’s even more complex.

For online shops it means that the payment has to be confirmed again with a “second factor” PSD2 and Paypal update. A password, for example, would be the first factor, a confirmation SMS – transmitted in another way – could be the second one.

However, this is only mandatory for some payment procedures and the simple direct debit booking most often used by our system is not one of them.

Direct debit enables a business relationship with irregular payments. The disadvantages of this booking method can be reduced with certain risk checks.

Paypal

Paypal

Not only because of this reason we have reviewed the Paypal interface. With the update (in most cases) new payment methods are available, e.g. credit cards or sometimes even country-specific payment variants. Since Paypal (in the default setting) itself decides what is offered, this cannot be predicted exactly. One can assume that this selection is also risk-controlled.

If not yet enabled, “Paypal-PLUS” should be activated in the Paypal account. Also further options like payment on account are possible.

In order to use these new options in the shop, you only have to enter the trader ID in the administration area (it was not needed until now). Then some texts are automatically adapted and the new options are available. If necessary you could adapt own texts. The entire billing and chargeback logic with the PCG remains the same.

In Focus: Shopping Cart

We aim to make our internet shops the way customers expect them to be – but a company that delivers regularly can offer even more services. So the shop became a special tool; we would like to introduce some of its modules.

Search an article >> Specify the quantity >> Finally send the order. This is mostly used by online shops and also by us. But the shopping cart component hides a lot of complex processes.

Live content

The shopping cart in our system is somewhat longer-lasting, often it’s already filled at the first visit with the articles from a subscription. And after submitting the order, is still available for changes – until the order deadline. Therefore, it remains for several days – even if it has already been changed by the employees in the company. The system could also have divided assortments into individual articles and thus changed the order items. Occasionally it could even happen that an article is no longer available – this must also be easily noticeable.

Order deadlines

Regarding order deadlines: this is not necessarily the same for all articles. Often some articles need a different deadline because they are supplied by partner companies, for example. This of course depends on the tour on which the order will be delivered. Other articles are blocked for changes, e.g. if it concerns manufactured goods, like meat packages. In such a case, it may also happen that the entire delivery can no longer be cancelled.

Articles, recipes and packs

Assortments – the contents of Aboboxes (subscription boxes) – can be changed (“if planned”) or not available (for future weeks are often not yet planned). If possible, we show this in the shopping cart, grouped according to the assortment.
Recipes or gift packages are other forms of grouped articles that can be ordered either as a package or individually.

Subscriptions

For assortments or single articles subscriptions can be locked – this information appears in the shopping cart. In particular, it is helpful to detect when a new subscription is added to the order or is about to expire. Meanwhile, changes in subscriptions are also possible for future orders.

Minimum order values, maximum quantities

The article quantities can also be changed directly in the shopping cart. As in other places in the shop we’ll pay attention to possible quantity restrictions. Minimum quantities can apply not only to articles, but also to categories. Articles with limited stock won’t remain “blocked” in the shopping cart.

Pre-orders, multiple shopping carts

In order to simplify the task of ordering for the customer, it is also possible to select articles for different dates. During a session, for example, several shopping carts can be created, which are then displayed in the calendar at different dates.

Discount display, vouchers, notes and ordering with one click complete the functions.

Direct invoices and delivery notes mails in the new shop

In the new shop system, PDF invoices and delivery notes have been available for customers, and if they are requested in the personal settings, an email with an attached file is sent shortly afterwards. Improving communication with the customers, paper can be completely discarded.

New online shop with standard template

The standard template for the online shops of model Shop2016 is now available. Similar to the previous Amperhof model, it is easy to integrate into websites, but now uses modern technologies and is responsive, adaptative to different screen sizes. In addition, customers benefit from a multitude of new functions.

Although the configuration of the components in the web pages – unlike an individually built shop – cannot be changed, the style (colours etc.) can be customized by web designers. For ambitious users there is also a style editor, so it’s possible to make your first attempts at the design.

The conversion from the previously used standard template is already possible in a few hours.  The new possibilities of the article display and the menu control need some training, (By now, only in German) Information about different shop models is available and about the standard template Shop2016. We have prepared instructions (after login) for users and web designers and are happy to support you with the change.

Responsive

Phishermen’s Friend: AI

The publication of the private data of celebrities should be a good reminder to us of the intentions we all had at the turn of the year. But not that motivated me to write this article, but some phishing mails I probably got from you. Also you are prominent!

Me, prominent? Nobody wants anything from me.

I’m afraid that’s thought too briefly. In almost everything that goes through your mailboxes or Facebook messages, there is also information about others – and if it is only the email address. Many of you readers also look after customers – the protection of this data is not only a matter of decency, but is also vital for business.

Well, then the bad guy just learns the email addresses of the others. What can he do with it?

Well, he can write her up! The email contained names, was it about orders, was an invoice included? All wonderful points of contact for phishing.

Phishing?

Damit ist -sehr verkürzt- das Ausnehmen von Dummen gemeint.

Uh, me? What does he want when he has phished me off?

Always money in the end. And the phisher needs access to the computer or mobile phone. This of course means access via the network (you don’t need a screen).

Sure, to get to my banking app!

That would be an idea – but it’s rather elaborate and leaves too many traces. It is easier to encrypt the hard disk to extort ransom. But it doesn’t have to be this immediate super disaster – it is obvious to spy out the computer for more email addresses and thus new potential victims. You can install a program that writes passwords of keyboard entries. Hijacked computers can also be rented – for money.

Who rents something like this?

If you want to send a lot of new phishing emails (say a few 10000), and want to do so in a way that the traces are not traceable, you need a lot of computers. It’s better not to attack large institutions with your own computer. Or to get bitcoins calculated…Is your computer sometimes so strangely busy when you’re not doing anything?

Hm, I don’t know. What do I have to do in order not to belong to the stupid ones?

Rule 1: Keep all your software up to date! On all computers or mobile phones! Even computers that are supposedly never connected to the Internet, if there is a network cable or a USB port. If the software doesn’t do this update control itself (like modern browsers or MS-Office) – check it daily.

Rule 2: Never click on email attachments unless you know exactly what will happen. It’s best to only open attachments like pictures or PDF’s.

But I’m already doing that!

Very good. Now rule 3: Don’t trust emails from friends per se! Are there any new attachments? Is there a strange link in it? Ask possibly back. And take the questions of your computer seriously (“Should scripts be executed in this Word document?”)!

Isn’t that an exaggeration?

Maybe, but it can save a lot of trouble. In addition, we will see much more really good fake mails in the future.

So fake emails? Who writes them all?

A computer program, probably even on an already hijacked computer. And it will use the latest trick of the programmers: Artificial intelligence.

Boah!

Well, that sounds a little dramatic. Mostly we mean “machine learning” and that is again just well done statistics and mathematics. To do phishing mails is, so to speak, what you can do especially well with AI: You design 10 variants with the help of the additional information and send them to 10000 victims. The variants that work particularly well are then (automatically) further developed (this is the learning effect)…

..and at some point the result is so perfect that they have me.

That’s it. But if your mail program is well maintained and up to date, it will certainly warn you – the good side hopefully knows the tricks too.

Well, then, three rules, that sounds manageable. Now I am sure.

Rule 4: Stay vigilant and disciplined, be honest about your own mistakes. Computers are better reinstalled when something dubious has happened. This works best with a backup, mainly of the data. On a medium that is not always connected.

Oops, you got me 🙁

Rule 5: Don’t get paranoid, we have to continue doing business, and our customers want to use their computers as well. That’s why it helps to invest 15 minutes every month to find out what’s new in data protection and computer security. And make sure that employees have not forgotten these rules again. And to think about the case of the cases…but that requires the GDPR anyway.

There are not only these 5 rules, of course, but they are some of the most important. Sorry if this all comes across as a bit masterly. But we are all require the Internet to work – and its really not so complicated. – Bob