News in the shop

In the last few weeks, many activities were under the Corona sign. Hanno’s article in the documentation system has summarized the tips on this topic (in German, registration via PCG!).

In this context, functions for a more efficient control of tours have been added, which seem useful even beyond the current crisis. For example, new potential customers might end up on a built-in waiting list (based on the newsletter registration, which has also been revised for this purpose).

Also, it is possible to declare specific tours as “full” – if a newsletter subscription is set up, the visitor will then be added to the waiting list. But also when planning the expansion into a new area, such a tour – initially blocked from the beginning – can help!

The order deadlines can be set separately per tour.

Inactive customers can be blocked in the shop, this was a request to limit the customer traffic.

In order to minimize payment defaults in these times of pandemic, Paypal can be mandatory for new customers.

Delivery points

A major conversion was necessary to allow the selection of delivery points in the shop. This logic, which was already present in the PCG, is now also available in the shop, e.g. in the display of (delivery) addresses.

Initially, the selection of an actual delivery point is only intended for new customers, but more flexibility for existing customers is in progress. The selection is made conveniently by clicking on a map.

The delivery conditions (e.g. prices or minimum order value) of the delivery points can also differ from the tour.

Miscellaneous…

We’ll mention here some minor changes and corrections:

  • The article attributes sometimes require longer training and updating times. Therefore this feature (for the shops>2016) can be hidden centrally from visitors’ eyes.
  • When a customer is doing a second order for the same day, there is a text asking if he really needs a new order or just modify the first one.
  • The concept of “hidden tour” and “blocked order” have been reviewed.
  • When alcohol is sold, a note regarding the protection of minors will be added to the order.
  • Tours’ settings have their own place in the Admin area of the shop.

Minor changes are constantly implemented and all those who use the Shop 2016 as standard or in an individually designed form can check the Trello board at any time to see the status of the DInge (info offered in German). Do you still need an invitation?

Alternative shop now also with Neos

Already twenty companies use the Neos system with an integrated template of Shop2016 as their website. They appreciate above all the quick usability, the CMS components adapted to a delivery company, and the simple and easy autonomous maintenance of the contents.

Now it is possible to add and activate parallel website instances very quickly and easily, which are customized to the individual needs of a prospective customer/customer group. This could be used for:

  • Corporate clients, schools, kindergardens
  • Farm shop, farm areas
  • Offers of cooking seminars
  • Recipe boxes
  • Holiday flats

and in general, for everything that goes beyond the offer of a delivery company.

The Boßhammersch Hof, for example, has been offering an alternative website for office boxes since January. On www.bosshammersch-buero.de corporate customers will find an adapted menu, just the contents relevant for companies. Customers can thus concentrate on the articles and information they need and feel that their individual needs are taken care of, for example with a fixed, personal contact person in customer service.

The new instance can be implemented quickly, as it is created parallel to the existing website and maintained easily in the same Neos. The already existing media pool can be used. Contents can be copied and pasted within the websites. The possibility to change the logo, the menu and the page layout offers room for customization of the website.
At the same time, by adopting the main design concept and already known functions of the content elements, the customer is provided with a familiar reference to the main site.

Vouchers

A PCG article can be set up as a voucher. With this function, the article remains hidden in the shop and will not be searchable, but it will be displayed if it is, for example, in an order.

Or, in the case of the coupon: it becomes visible as soon as the customer enters its code (secret or not so secret). If coupons are available in the article data, the shop will display a corresponding field in the shopping cart.

A voucher will have a value, which is registered in the Merchandise Management module of the PCG, and also other useful properties of the articles, for example a description or a specific order deadline.

Examples of vouchers :

Welcome offer: 5€ discount on your first order!

For companies: a weekly voucher to reward your best team

Thank you voucher: 10€ for being our customer for one year!

Marketing offer: 5 € discount when you come to pick up your box from us!

Delayed voucher: Use this 5 € voucher if you order up to 12 hours! 
Or: This voucher will be cancelled if it is not used before Friday.

A voucher can only be used once per customer.

To advertise certain items, you can combine them with vouchers:

Encouraging subscriptions : Special summer pack: 5 € voucher for each Veg/Fruit box ordered in August!

Cross promotion : your code for a smoothie pack : fitness - < here the name of the fitness center>

News about the online shop

These are the most relevant new features:

Search

Search results have been displayed sorting the product categories and results score. What is new is the possibility to present the results also according to article number or article sorting.

Also we are working on the functionality of the shop with helpful links, e.g. to the Delivery Pauses window.

The search algorithm has been modified to better find compound terms and product names with hyphens.

If a filter is set, e.g. according to the origin of the article, the search also considers this.

Locked orders, shop consultation

It was long-planned to improve the presentation of locked orders (e.g. for school fruit) and to allow consultation access in the online shop.

It is also possible to define other settings, such as restricting changes in the subscriptions. This can be set globally for the shop – but this function is rather intended for individual customers (in the PCG customer settings).

(These are new features for the Shop2016 model)

Cookies again!

After a verdict of the European Court of Justice, fear related to cookies is once again present on the web, but particularly in our environment one should keep calm.

Do you show advertisements of other companies? Do you use cookies to do something unexpected with your data? If not, there is no reason to ask the visitor visitor’s permission and annoy them with a banner when shopping.

Most of them need some cookies to run the website, for example an identifier so that the shopping cart can be assigned to a visitor. These cookies do not have to be specified, even according to the GDPR it can be assumed that a visitor knows or accepts them.

Also the use of cookies to optimize the website should be possible (as well as logfiles) without any notification, but of course the data must always be in your hand and take good care that unauthorized persons have no access to it.

When visiting the website of an organic farm, if I have to accept cookies I assume that my data is being transferred from the farm – this would not leave a good impression on an informed visitor. And for the less informed ones, this fact can be highlighted again in the privacy policy.

But if data should flow out of your site – due to a wrong tools’ configuration, failure to execute GDPR-AV contracts or “conscious ignorance” – e.g. via an analytics tool – then you have to keep the nice notification.

By the way, the medial concentration on cookies is quite misleading – good ad trackers meanwhile get along very well without cookies to recognize a visitor. Unfortunately, the public focus on the term “cookie” hides the real problem and allows delinquents to continue to operate almost undisturbed.

PS: As usual it is not legal advice, but a strong opinion 😉

What’s new in the Model 2016 shop?

Calendar dates

This new presentation is available for the different options of the Shop 2016: either individually designed, in the Neos CMS or in the standard template.
In the calendar customers can select the date of their current order, in addition, the different orders for the same day are shown, if any, as well as the next available delivery dates.
The delivery breaks registered appear with the days crossed out.

Article comments

Now also available in the shopping cart a space where the customer can write comments on a particular item.

This option can be activated in the shop settings.

Cancellations and priorities

Customers may also be able to cancel items from their subscriptions and manage their preferences themselves. First the PCG information was displayed, then editing of cancellations and preferences was added.

New features for the content components

These components were freely arranged in the design and could display any text stored in the system. The new feature is that traditional “placeholders” can also be referenced in these blocks. Even more %variable% texts are now supported, so it’s possible to customize them for the registered customer or for the daily offer.

A new menu module allows the system to be used as a simple CMS.
Small changes are constantly being added – all those who use Shop 2016 as standard or individually can check the Trello board (in German).

PSD2 (Payment Service Directive 2) and Paypal Update

In autumn, something new .. by the online world. PSD2 is supposed to make the world safer, but also makes it more complicated. And if the banks have misunderstood it, it’s even more complex.

For online shops it means that the payment has to be confirmed again with a “second factor” PSD2 and Paypal update. A password, for example, would be the first factor, a confirmation SMS – transmitted in another way – could be the second one.

However, this is only mandatory for some payment procedures and the simple direct debit booking most often used by our system is not one of them.

Direct debit enables a business relationship with irregular payments. The disadvantages of this booking method can be reduced with certain risk checks.

Paypal

Paypal

Not only because of this reason we have reviewed the Paypal interface. With the update (in most cases) new payment methods are available, e.g. credit cards or sometimes even country-specific payment variants. Since Paypal (in the default setting) itself decides what is offered, this cannot be predicted exactly. One can assume that this selection is also risk-controlled.

If not yet enabled, “Paypal-PLUS” should be activated in the Paypal account. Also further options like payment on account are possible.

In order to use these new options in the shop, you only have to enter the trader ID in the administration area (it was not needed until now). Then some texts are automatically adapted and the new options are available. If necessary you could adapt own texts. The entire billing and chargeback logic with the PCG remains the same.

In Focus: Shopping Cart

We aim to make our internet shops the way customers expect them to be – but a company that delivers regularly can offer even more services. So the shop became a special tool; we would like to introduce some of its modules.

Search an article >> Specify the quantity >> Finally send the order. This is mostly used by online shops and also by us. But the shopping cart component hides a lot of complex processes.

Live content

The shopping cart in our system is somewhat longer-lasting, often it’s already filled at the first visit with the articles from a subscription. And after submitting the order, is still available for changes – until the order deadline. Therefore, it remains for several days – even if it has already been changed by the employees in the company. The system could also have divided assortments into individual articles and thus changed the order items. Occasionally it could even happen that an article is no longer available – this must also be easily noticeable.

Order deadlines

Regarding order deadlines: this is not necessarily the same for all articles. Often some articles need a different deadline because they are supplied by partner companies, for example. This of course depends on the tour on which the order will be delivered. Other articles are blocked for changes, e.g. if it concerns manufactured goods, like meat packages. In such a case, it may also happen that the entire delivery can no longer be cancelled.

Articles, recipes and packs

Assortments – the contents of Aboboxes (subscription boxes) – can be changed (“if planned”) or not available (for future weeks are often not yet planned). If possible, we show this in the shopping cart, grouped according to the assortment.
Recipes or gift packages are other forms of grouped articles that can be ordered either as a package or individually.

Subscriptions

For assortments or single articles subscriptions can be locked – this information appears in the shopping cart. In particular, it is helpful to detect when a new subscription is added to the order or is about to expire. Meanwhile, changes in subscriptions are also possible for future orders.

Minimum order values, maximum quantities

The article quantities can also be changed directly in the shopping cart. As in other places in the shop we’ll pay attention to possible quantity restrictions. Minimum quantities can apply not only to articles, but also to categories. Articles with limited stock won’t remain “blocked” in the shopping cart.

Pre-orders, multiple shopping carts

In order to simplify the task of ordering for the customer, it is also possible to select articles for different dates. During a session, for example, several shopping carts can be created, which are then displayed in the calendar at different dates.

Discount display, vouchers, notes and ordering with one click complete the functions.

Direct invoices and delivery notes mails in the new shop

In the new shop system, PDF invoices and delivery notes have been available for customers, and if they are requested in the personal settings, an email with an attached file is sent shortly afterwards. Improving communication with the customers, paper can be completely discarded.

New online shop with standard template

The standard template for the online shops of model Shop2016 is now available. Similar to the previous Amperhof model, it is easy to integrate into websites, but now uses modern technologies and is responsive, adaptative to different screen sizes. In addition, customers benefit from a multitude of new functions.

Although the configuration of the components in the web pages – unlike an individually built shop – cannot be changed, the style (colours etc.) can be customized by web designers. For ambitious users there is also a style editor, so it’s possible to make your first attempts at the design.

The conversion from the previously used standard template is already possible in a few hours.  The new possibilities of the article display and the menu control need some training, (By now, only in German) Information about different shop models is available and about the standard template Shop2016. We have prepared instructions (after login) for users and web designers and are happy to support you with the change.

Responsive