What’s new in the Model 2016 shop?

Calendar dates

This new presentation is available for the different options of the Shop 2016: either individually designed, in the Neos CMS or in the standard template.
In the calendar customers can select the date of their current order, in addition, the different orders for the same day are shown, if any, as well as the next available delivery dates.
The delivery breaks registered appear with the days crossed out.

Article comments

Now also available in the shopping cart a space where the customer can write comments on a particular item.

This option can be activated in the shop settings.

Cancellations and priorities

Customers may also be able to cancel items from their subscriptions and manage their preferences themselves. First the PCG information was displayed, then editing of cancellations and preferences was added.

New features for the content components

These components were freely arranged in the design and could display any text stored in the system. The new feature is that traditional “placeholders” can also be referenced in these blocks. Even more %variable% texts are now supported, so it’s possible to customize them for the registered customer or for the daily offer.

A new menu module allows the system to be used as a simple CMS.
Small changes are constantly being added – all those who use Shop 2016 as standard or individually can check the Trello board (in German).

PSD2 (Payment Service Directive 2) and Paypal Update

In autumn, something new .. by the online world. PSD2 is supposed to make the world safer, but also makes it more complicated. And if the banks have misunderstood it, it’s even more complex.

For online shops it means that the payment has to be confirmed again with a “second factor” PSD2 and Paypal update. A password, for example, would be the first factor, a confirmation SMS – transmitted in another way – could be the second one.

However, this is only mandatory for some payment procedures and the simple direct debit booking most often used by our system is not one of them.

Direct debit enables a business relationship with irregular payments. The disadvantages of this booking method can be reduced with certain risk checks.

Paypal

Paypal

Not only because of this reason we have reviewed the Paypal interface. With the update (in most cases) new payment methods are available, e.g. credit cards or sometimes even country-specific payment variants. Since Paypal (in the default setting) itself decides what is offered, this cannot be predicted exactly. One can assume that this selection is also risk-controlled.

If not yet enabled, “Paypal-PLUS” should be activated in the Paypal account. Also further options like payment on account are possible.

In order to use these new options in the shop, you only have to enter the trader ID in the administration area (it was not needed until now). Then some texts are automatically adapted and the new options are available. If necessary you could adapt own texts. The entire billing and chargeback logic with the PCG remains the same.

In Focus: Shopping Cart

We aim to make our internet shops the way customers expect them to be – but a company that delivers regularly can offer even more services. So the shop became a special tool; we would like to introduce some of its modules.

Search an article >> Specify the quantity >> Finally send the order. This is mostly used by online shops and also by us. But the shopping cart component hides a lot of complex processes.

Live content

The shopping cart in our system is somewhat longer-lasting, often it’s already filled at the first visit with the articles from a subscription. And after submitting the order, is still available for changes – until the order deadline. Therefore, it remains for several days – even if it has already been changed by the employees in the company. The system could also have divided assortments into individual articles and thus changed the order items. Occasionally it could even happen that an article is no longer available – this must also be easily noticeable.

Order deadlines

Regarding order deadlines: this is not necessarily the same for all articles. Often some articles need a different deadline because they are supplied by partner companies, for example. This of course depends on the tour on which the order will be delivered. Other articles are blocked for changes, e.g. if it concerns manufactured goods, like meat packages. In such a case, it may also happen that the entire delivery can no longer be cancelled.

Articles, recipes and packs

Assortments – the contents of Aboboxes (subscription boxes) – can be changed (“if planned”) or not available (for future weeks are often not yet planned). If possible, we show this in the shopping cart, grouped according to the assortment.
Recipes or gift packages are other forms of grouped articles that can be ordered either as a package or individually.

Subscriptions

For assortments or single articles subscriptions can be locked – this information appears in the shopping cart. In particular, it is helpful to detect when a new subscription is added to the order or is about to expire. Meanwhile, changes in subscriptions are also possible for future orders.

Minimum order values, maximum quantities

The article quantities can also be changed directly in the shopping cart. As in other places in the shop we’ll pay attention to possible quantity restrictions. Minimum quantities can apply not only to articles, but also to categories. Articles with limited stock won’t remain “blocked” in the shopping cart.

Pre-orders, multiple shopping carts

In order to simplify the task of ordering for the customer, it is also possible to select articles for different dates. During a session, for example, several shopping carts can be created, which are then displayed in the calendar at different dates.

Discount display, vouchers, notes and ordering with one click complete the functions.

Direct invoices and delivery notes mails in the new shop

In the new shop system, PDF invoices and delivery notes have been available for customers, and if they are requested in the personal settings, an email with an attached file is sent shortly afterwards. Improving communication with the customers, paper can be completely discarded.

New online shop with standard template

The standard template for the online shops of model Shop2016 is now available. Similar to the previous Amperhof model, it is easy to integrate into websites, but now uses modern technologies and is responsive, adaptative to different screen sizes. In addition, customers benefit from a multitude of new functions.

Although the configuration of the components in the web pages – unlike an individually built shop – cannot be changed, the style (colours etc.) can be customized by web designers. For ambitious users there is also a style editor, so it’s possible to make your first attempts at the design.

The conversion from the previously used standard template is already possible in a few hours.  The new possibilities of the article display and the menu control need some training, (By now, only in German) Information about different shop models is available and about the standard template Shop2016. We have prepared instructions (after login) for users and web designers and are happy to support you with the change.

Responsive

Phishermen’s Friend: AI

The publication of the private data of celebrities should be a good reminder to us of the intentions we all had at the turn of the year. But not that motivated me to write this article, but some phishing mails I probably got from you. Also you are prominent!

Me, prominent? Nobody wants anything from me.

I’m afraid that’s thought too briefly. In almost everything that goes through your mailboxes or Facebook messages, there is also information about others – and if it is only the email address. Many of you readers also look after customers – the protection of this data is not only a matter of decency, but is also vital for business.

Well, then the bad guy just learns the email addresses of the others. What can he do with it?

Well, he can write her up! The email contained names, was it about orders, was an invoice included? All wonderful points of contact for phishing.

Phishing?

Damit ist -sehr verkürzt- das Ausnehmen von Dummen gemeint.

Uh, me? What does he want when he has phished me off?

Always money in the end. And the phisher needs access to the computer or mobile phone. This of course means access via the network (you don’t need a screen).

Sure, to get to my banking app!

That would be an idea – but it’s rather elaborate and leaves too many traces. It is easier to encrypt the hard disk to extort ransom. But it doesn’t have to be this immediate super disaster – it is obvious to spy out the computer for more email addresses and thus new potential victims. You can install a program that writes passwords of keyboard entries. Hijacked computers can also be rented – for money.

Who rents something like this?

If you want to send a lot of new phishing emails (say a few 10000), and want to do so in a way that the traces are not traceable, you need a lot of computers. It’s better not to attack large institutions with your own computer. Or to get bitcoins calculated…Is your computer sometimes so strangely busy when you’re not doing anything?

Hm, I don’t know. What do I have to do in order not to belong to the stupid ones?

Rule 1: Keep all your software up to date! On all computers or mobile phones! Even computers that are supposedly never connected to the Internet, if there is a network cable or a USB port. If the software doesn’t do this update control itself (like modern browsers or MS-Office) – check it daily.

Rule 2: Never click on email attachments unless you know exactly what will happen. It’s best to only open attachments like pictures or PDF’s.

But I’m already doing that!

Very good. Now rule 3: Don’t trust emails from friends per se! Are there any new attachments? Is there a strange link in it? Ask possibly back. And take the questions of your computer seriously (“Should scripts be executed in this Word document?”)!

Isn’t that an exaggeration?

Maybe, but it can save a lot of trouble. In addition, we will see much more really good fake mails in the future.

So fake emails? Who writes them all?

A computer program, probably even on an already hijacked computer. And it will use the latest trick of the programmers: Artificial intelligence.

Boah!

Well, that sounds a little dramatic. Mostly we mean “machine learning” and that is again just well done statistics and mathematics. To do phishing mails is, so to speak, what you can do especially well with AI: You design 10 variants with the help of the additional information and send them to 10000 victims. The variants that work particularly well are then (automatically) further developed (this is the learning effect)…

..and at some point the result is so perfect that they have me.

That’s it. But if your mail program is well maintained and up to date, it will certainly warn you – the good side hopefully knows the tricks too.

Well, then, three rules, that sounds manageable. Now I am sure.

Rule 4: Stay vigilant and disciplined, be honest about your own mistakes. Computers are better reinstalled when something dubious has happened. This works best with a backup, mainly of the data. On a medium that is not always connected.

Oops, you got me 🙁

Rule 5: Don’t get paranoid, we have to continue doing business, and our customers want to use their computers as well. That’s why it helps to invest 15 minutes every month to find out what’s new in data protection and computer security. And make sure that employees have not forgotten these rules again. And to think about the case of the cases…but that requires the GDPR anyway.

There are not only these 5 rules, of course, but they are some of the most important. Sorry if this all comes across as a bit masterly. But we are all require the Internet to work – and its really not so complicated. – Bob

News on Languages and Translations

Polish has recently been added as the eighth language! If you add a new language to the system, the initial translation of up to 3500 word snippets is often not enough. That’s why at least one native speaker among our users always helps with the exact adaptation and long-term maintenance – after all, new functions are being constantly added.

For example, we made the internal translation statistics now visible in the admin area of the shop – this makes it easier for the language support staff to make corrections and focus on the texts that are displayed the most.

It is not only about the labeling of the buttons and texts of the shop – a large part of the information on the screen comes from the product data. Here the PCG system offers the possibility of maintaining product data also in different languages. Finally, the online shop can be operated in parallel in different languages and for different countries. Using different price lists and menu structures, this is even possible although there are different prices and VAT rates.

Tools for automatic, rule-controlled translations of article information or individual characters also help.

Chat!

The chat module has been ready for use in the shop for some time now – although it was initially built for the new shop, it also works with the Amperhof shop model!

After a few experiments, we decided to develop our own solution – this opens up many more possibilities for integration into our system.

A supervisor can manage many chats at the same time – but she can also protect herself from too many requests by using a “pause button”. In quiet times on the other hand, the supervisor can be “woken up” by SMS (therefore he does not have to wait in front of the PC or on his mobile phone all the time.) Especially on Sundays in the evening, several colleagues would certainly be busy supporting the customers by chating. Various studies seem to confirm that customer satisfaction and revenue increases when someone can respond immediately.

There are many ideas for the above integration – from screen broadcasting to live support by remote control of the website (where can I find the delivery pauses?). The system is also prepared for cross-company use, where, for example, one jointly “sponsored” supervisor can maintain different websites. The integration of automated systems (chatbots) is also an obvious solution.

Do you need a chat? You have to find out. But often there are small questions that are answered quickly and leave a good feeling of “they take care”. Maybe a feeling that compensates for a real store visit in person. On the other hand, some customers expect this because they have already used it “elsewhere”.

Anyway, the module is quickly switched on in the shop – and if necessary also switched off again ; -)

Tienda Online – Updates to Translations

Thanks to our new colleague Rakel, the translations into Spanish and French have been revised or updated in recently. Especially texts for new program functions were still incomplete here and there. This applies to labels and texts in the PCG, as well as the default texts in the online shops.
The changes in the online shops are immediately active, for the PCG they may have to be installed manually.

By the way, the PCG can manage data (i. e. articles, product groups etc) in different languages – so it is possible to run the same shop for visitors in different languages and country settings! Only when other prices or cost calculations come into play, you would consider a real second shop (which can still be connected to the same PCG!). Then you can also seriously adapt even the design for the country … but that is worth another blog post.  ; -)

In any case, PCG owners are welcome to contact us if they need help translating names or texts in the article database or for texts on the website!

Delivery cost limit and minimum order value

These two concepts have been connected for a long time – for some time now it has been possible to set this separately:
Minimum order value: as before, subscribers with sufficient lead time can also order below this level.
Delivery cost limit: if more orders are placed, no delivery costs will be added.
These values can now also be individual per customer (or per tour as in PCG)!